Welcome to Paycove, located at www.paycove.io (the "Site"). Paycove
is hosted and run by Paycove, Inc. ("Paycove", "we", "our", or "us"), a
explains Paycove's practices regarding information collected from users of the Site. Except as expressly set
and/or other agreements between you and certain of Paycove's affiliates, partners, subsidiaries, licensors,
licensees, subsidiaries, licensors, third-party content or service providers, distributors, dealers and
suppliers ("Suppliers"), including, but not limited to any agreements that govern (a) the collection
of your Personal Information (defined below) and User Data (defined below) from, this Site and the online
platform accessible through this Site and which requires a login to access such Services (the
Collection of Personal Information from Site Users
The legal bases for Site processing of data are primarily that the processing is
necessary for providing the service in accordance with the Site’s Terms of Service and that the processing
is carried out in the Site’s legitimate interests - specifically, the generation and delivery of quotes
Paycove and its Suppliers may collect personally identifiable information that you provide to
us through the Site and the Platform via registration forms, surveys, applications, purchase forms and other
online fields, including, but not limited to your name, postal and/or email address(es), telephone, fax or
mobile number(s), credit card number(s), payment processor details, billing information and/or other relevant
Personal Information (collectively, the "Personal Information"). You may be required to provide us
with Personal Information to complete registration and access certain features made available to you on the
Platform through this Site.
A portion of your Personal Information, while collected by Paycove and its Suppliers, may
be stored and maintained by a third-party processor, including, but not limited to, a payment-processing center.
For the purposes of improving and maintaining the Site, we may also (a) collect and track
information about you that may not constitute Personal Information, including, but not limited to, your home
server domain names, date and time of
your visit(s), type(s) of computer(s) you used to access the Site and the Platform, the
originating IP address(es), files downloaded, search engine(s) used, operating system, information and data on
how you use the Site and the Platform, the page(s) visited, the type of Web browser(s) for users of the Site and
the Platform, the language you use in your web browser(s), operating system(s) on your computer(s), your mobile
device type and related technical information, your geo-location data, the state or country from which you
accessed this Site, the Web pages visited, the date and the time of a visit, the websites you visited
immediately before and after visiting this Site, the number of links you click within this Site, the functions
you use on this Site, the specific Services that you access on the Platform, the data you view, save on, or
download from this Site and the Platform, and/or the number of times you view any advertisement(s) on the Site
and/or the Platform (the "User Data"); and (b) aggregate any such User Data. The User Data is
typically collected, analyzed and maintained in aggregated and de-identified formats.
If you do not wish
to provide us the Personal Information described above and/or if you prevent us from collecting and storing the
by submitting a request in writing to firstname.lastname@example.org. Please note that this opt-out process may take some time
to complete, consistent with applicable law.
How we Collect Information
Paycove will collect the Personal Information and the User Data (collectively, the
"Information") about you through a variety of means, as described more fully below. Firstly, Paycove
will collect the Information you submit to us through registration, application and payment forms. Paycove and
the parties with whom we work (e.g., service providers, business partners, advertisers and advertising servers)
may place, view, and/or use "cookies", Web server logs, Web beacons, or other electronic tools or
other similar authenticating or tracking technologies on your computer's and/or devices' hard drive to
this Site and the Platform may be combined with Personal Information about you from
other online or offline sources. If you prefer that we not combine User Data that has been collected, through
cookies, about your use of this Site or other websites with Personal Information or other information and data
about you, then please delete and disable cookies for each browser, on each computer you use to surf the Web.
Most browsers are set to accept cookies by default. If you prefer, you can usually set your browser to
disable cookies, or to alert you when cookies are being sent. Likewise, most mobile devices allow you to disable
the ability for geo-location information to be collected from your mobile device. The help function on most
browsers and mobile devices contains instructions on how to set your browser to notify you before accepting
cookies, disable cookies entirely, or disable the collection of geo-location data. You need to set each browser,
on each device you use, to surf the World Wide Web. Thus, if you use multiple browsers (e.g. AOL, Safari,
Internet Explorer, Firefox, etc.) you should repeat this procedure with each individual browser. Similarly, if
you connect to the World Wide Web from multiple devices (e.g. work and home), you will need to set each browser
on each device. However, if you disable cookies or refuse to accept a request to place a cookie, it is possible
that some parts of this Site and the Platform, the data, information, content, materials and/or Services
contained on or accessed through the Site and the Platform, certain areas of the Site and Platform for which you
need to log in, will not function properly.
Furthermore, the Site may collect information from a CRM (“Client Relationship
Management tool”) on your behalf. The purpose of this collection is to automate quotes and invoice
creation. To generate these invoices, we may collect data from CRMs related to deals, organizations, clients or
customers, stage(s) and pipeline(s), as well as, line item(s) and product(s). The information collected may
include physical addresses, email addresses, personal customer information, pricing information for the deals,
order items and products. This information is limited to the information provided by the CRM and is collectively
known as CRM Data. By granting the Site an access token, or authentication to a CRM, you are giving the Site
permission to collect CRM Data on your behalf.
CRM Data may be made publicly visible via invoice, proposals, or emails generated through the
site. If you wish to not share CRM Data with the Site, you may create an account not linked to a CRM.
Please message us at
to learn how.
Use of Personal Information Collected
Paycove and its Suppliers may use the Information collected for various reasons, either on behalf
of Paycove or its Suppliers' own purposes, including, but not limited to:
(a) research and analysis; (b) better service provision for visitors to this Site and
users of the Services (such as by enabling log-in, providing access to certain sections of this Site and
individual Services, providing customized content, or presenting online advertising on this Site, the Services,
or other websites tailored to your interests as described further below); (c) compilation and aggregation of
anonymous information about usage of this Site, the Services, and the Platform; (d) allow you to access
Paycove's Services; (e) facilitate renewal of payments and related activities; and/or (f) conduct other
business purposes within the borders of the law. However, if you have deleted and disabled cookies, these uses
will not be possible to the extent they are based on cookie information.
In addition, Paycove and its
Suppliers will use your Personal Information to maintain regular contact with you, but not to market services
unless you confirm your willingness via an opt-in mechanism.
Disclosure of Personal Information
Paycove may share your Information with our Suppliers. Paycove may share with other
third parties Information about our Site users, but only on an anonymous or aggregate basic, consistent with the
choice you make when providing Personal Information.
If you participate in certain features of this Site
and the Services available on or through the Site and/or the Platform, please note that any Information you or
others voluntarily disclose through use of these features and Services may become available to the public or
other users whom you have designated. The primary example of this is the generation and presentation of quotes
or invoices. To help keep the dissemination of this data limited, Paycove recommends distributing links to the
quote or invoice via the unique-id link provided in the site. However, if you create invoices or quotes from
within the system, you are making the quote or invoice available publically, and Paycove cannot guarantee that
only designated users will view, copy, or reproduce the quote or invoice. Paycove is not responsible for
the Information that you or others choose to disclose publicly on this Site, and Paycove's, its
Furthemore, if you choose to provide access to designated individuals (for example, adding other
team members, or sharing your password credentials with other individuals), please be aware that any information
contained on the Platform will be visible to such individuals for their use.
Paycove may also disclose
your Information to unaffiliated third parties if we believe in good faith that such disclosure is necessary to:
(a) comply with the law or in response to a subpoena, court order, government request, and/or other legal
process; (b) produce relevant documents or information in connection with litigation, arbitration, mediation,
adjudication, government or internal investigations, and/or other legal or administrative proceedings; (c)
protect the interests, rights, safety, or property of Paycove or others; (d) enforce any terms of service on
this Site; (e) provide you and other users of this Site with the services or products requested by you and/or
the other users, and to perform other activities related to such services and products, including billing and
collection; (f) provide you with special offers or promotions from Paycove and its Suppliers that may be of
interest to you; and/or (g) operate Paycove's and its Suppliers' systems properly.
Security of Personal Information
Any Personal Information you provide to Paycove is kept on secure servers. Paycove uses
reasonable administrative, technical, personnel, and physical measures (a) to safeguard Personal Information
against loss, theft, unauthorized use, disclosure, or modification; and (b) to ensure the integrity of the
Personal Information. To help us protect your privacy, you should maintain the secrecy of the logon ID and
password you may have set up in connection with your participation in this Site's service.
Paycove's and its Suppliers efforts to protect your Personal Information, the confidentiality of any
communication or material transmitted to or from Paycove via this Site, the Services, the Platform, or via
e-mail cannot be and is not guaranteed. Accordingly, Paycove and its Suppliers are not responsible for the
security of information transmitted to or from you via the Internet.
In addition, to protect your
Personal Information, never share your password with anyone, and if you feel that your password has been
discovered or compromised, you should change it immediately by logging onto the Platform and accessing your
profile to change your password or by contacting us at email@example.com.
Links to Other Sites
Paycove is not responsible for the privacy practices of any third party websites,
platforms, advertisers, or third parties or the content of such sites and it is your sole obligation to review
and understand the privacy practices and policies of these other web sites. Paycove and its Suppliers do not
It is solely your obligation to review and understand the privacy practices and policies of these other
websites, platforms, advertisers and any third parties.
Comments, Notices and User Content
Any materials or comments posted to any of the pages on the Site are public. As such,
Paycove assumes (a) no liability for the accuracy of such materials or comments, (b) no liability for such
communications arising under the laws of copyright, libel, privacy, obscenity, or otherwise.
Access, Correction, Deletion of Personal Information and User Data
We respect your privacy rights and provide you with reasonable access to the Personal
Information that you may have provided through your use of the Site. If you wish to access or amend any other
Personal Information we hold about you, or to request that we delete or transfer any information about you that
we have obtained from an Integrated Service, you may contact us at firstname.lastname@example.org. At your request, we will
have any reference to you deleted or blocked in our database.
You may update, correct, or delete your
Account information and preferences at any time by accessing your Account settings page on the Site. Please note
that while any changes you make will be reflected in active user databases instantly or within a reasonable
period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse,
analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate
reason to do so.
You may decline to share certain Personal Information with us, in which case we may not
be able to provide to you some of the features and functionality of the Service.
At any time, you may
object to the processing of your Personal Information, on legitimate grounds, except if otherwise permitted by
applicable law. If you believe your right to privacy granted by applicable data protection laws has been
infringed upon, please contact Paycove at email@example.com. You also have a right to lodge a complaint with data
Right to Change Privacy Statement
If you choose to visit our Site and/or access and use the Services available on or
Use, including, but not limited to, limitations on damages, resolution of disputes, and application of the law
of the State of Wisconsin. If you have any concern about privacy on the Site and/or the Services available on or
through the Site, please contact us with a thorough description, and we will try to resolve it. Our business
applies to all information that we have about you and your account. Your continued used of the Site, the
Platform and/or the Services available on or through the Platform shall be interpreted as your acceptance of any
Your California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 provides you with
the right to request certain information regarding disclosure of your Personal Information to third parties for
direct marketing purposes, including a description of the categories of Personal Information, be disclosed. In
order to obtain such information, please email your request to firstname.lastname@example.org.
Transfer of Personal Information To Other Countries
transfer and processing of your Personal Information to and in various countries around the world that may have
different levels of privacy protection than your country. By submitting your Personal Information, you consent
to such transfers and processing.
We only retain the Personal Information collected from a user for as long as the user’s
account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for
which we have initially collected it, unless otherwise required by law. We will retain and use information as
necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as
- the contents of closed accounts are deleted within 3 months of the date of closure;
are kept for 3 months;
- billing information is retained for a period of 7 years as of their provision to
Paycove in accordance with the Estonian accounting and taxation laws
DPA and Other Requirements
This policy, as well as Paycove’s internal policies are compliant with GDPR, enacted May 25,
2018. However, if you (as a Paycove customer or partner) require a signed DPA for your records or compliance,
please reach out to email@example.com for instructions on how to sign. Furthermore, Paycove strives to work with
GDPR compliant sub processors to improve the Paycove product, as well as communicate more effectively with our
In furtherance of Paycove's compliance with GDPR, Paycove commits to the following:
To cooperate with EU data protection authorities and comply with the advice given by such authorities with
regard to unresolved Privacy Shield complaints concerning personal information transferred from the EU.
That Paycove is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
That, under certain conditions, individuals to invoke binding arbitration with Paycove.
That Paycove is responsible and liable in cases of onward transfers to third parties.
In an effort to provide transparency as to the tools used for this effort, here is a list of our sub processors
used as of Jan 25, 2020:
- Amazon Web Services, Inc.,
- Google, Inc.,
- Segment.io, Inc.,
- Help Scout INC.,
- Facebook, Inc.,
- New Relic, Inc.,
- Stripe Inc.,
- CardConnect LLC.,
- Peaberry Software, Inc., (Customer.io)
- Bugsnag Inc.